Sevier County Public Library System Technology and Internet Public Access Policy


The Sevier County Public Library System (SCPLS) is pleased to offer public use of the Internet as part of the libraries’ mission of providing free access to learning, discovery, and enrichment for our community. The libraries’ computer system provides the opportunity to integrate electronic resources from around the world with the libraries’ other more traditional resources.

In order to offer quality Internet service to all of our patrons, potential users must agree to follow the guidelines outlined below. In addition, due to the controversial nature of some of the materials available on the Internet, a parent or legal guardian must grant permission for any child under the age of 18 to use an Internet workstation at the library by way of a signed permission ‘Internet Access Consent Form’. When you register for your library card, you are agreeing to abide by the Technology and Internet Public Access Policy by your signature.


The Internet, as an information resource, enables the libraries to provide information beyond the confines of its own collection. It allows access to ideas, information, and commentary from around the world. Information accessed through the Internet is not warranted by the libraries to be accurate, authoritative, factual, or complete. It is the patron’s responsibility to verify the accuracy of any material found on the Internet. Therefore, library patrons are advised to exercise critical judgment when using information from the Internet, realizing that accuracy, completeness, and currency vary widely. More accurate, comprehensive, and current information may be found in non-Internet sources locally housed by the libraries. The library system does not endorse any viewpoints represented on the Internet. It is up to you to determine the value of what you find.

Internet resources may contain material of a controversial nature. It is the responsibility of the user, parent, or legal guardian to determine what is appropriate. The SCPLS does not monitor or have control over content on the Internet. However, if it is determined that a patron is violating other’s rights by viewing material that is inappropriate or out of the scope of minimum community standards, the patron may be restricted from access to the Internet from library computers. The library assumes no responsibility for damages, direct or indirect, arising from use of its connection to the Internet.

Technology Protection Measures

The libraries have installed and enforce the operation of Sonicwall filtering software on all library computers with Internet access, and will enforce the operation of same during any use of those computers to prevent minors from accessing visual depictions that are obscene, pornographic or harmful to minors. This filtering software installation is in compliance with the Children’s Internet Protection Act. The library will have no liability for damage related to the operation of, or failure of, the filtering software, or for its circumvention by users.

The term ‘harmful to minors’ is defined by the Communications Act of 1934 (47 USC Section 254 [h] [7], as meaning any picture, image, graphic image file, or other visual depiction that taken as a whole and with respect to minors, appeals to a prurient interest in nudity, sex, or excretion; depicts, describes, or represents, in a patently offensive way with respect to what is suitable for minors, an actual or simulated sexual act or sexual contact, actual or simulated normal or perverted sexual acts, or a lewd exhibition of the genitals; taken as a whole lacks serious literary, artistic, political, or scientific value as to minors.

Filtering software is not foolproof. It diminishes the likelihood that searchers will inadvertently retrieve text or images that they may find offensive, but does not eliminate that possibility. Filters often block access to sites that users would consider both inoffensive and useful.

If you do not find what you need, please do not hesitate to ask a librarian for help. Technology protection measures may be disabled by a library staff member, as necessary, by people aged 18 and older if requested.


As with all library resources, the libraries affirm the right and responsibility of parents and guardians to determine and monitor their minor children’s use of the Internet. Parents or legal guardians who believe that their children cannot responsibly use the library’s Internet access are requested to monitor their children’s Internet use.


  • Use of public access computers is strictly on a first-come, first-serve basis and is provided equally to all library users except those whose privileges have been revoked or restricted for failure to observe library system policies. Reservations by phone, or any other method, are not taken. Sessions last forty-five (45) minutes at a time. If no one is waiting for a computer, the session may be extended.

  • All public access computers are available to be logged on by any patron, of any age, without librarian assistance and without a library card. If you do not want your minor child to be on the Internet, you will need to make your child aware of that rule, as we do not ask each child using the computer if they have ‘Internet permission’ on file from their parents or guardians.

  • SCPLS cannot assure access to all Internet resources at any given time. The requested resource may be available only to authorized users, may be busy, experiencing technical difficulty, or is no longer available.

  • Library staff is available to assist you with Internet access and may also refer you to other available information resources. If you require help that will be more extensive or take an extended period of time, the librarian may ask you to schedule a time to come and receive assistance as we are taking care of many patrons at one time during a routine schedule.

  • SCPLS is not liable for costs you incur through the use of fee-based services that you subscribe to on the Internet.

  • Black and white printing is available from all workstations for $.15 cents per page. Printing can be activated by clicking on ‘File’, then ‘Print’. Fill out the print screen options (range, number of copies, etc.), and then click ‘Ok’. The print job will be spooled to a computer at the attendant’s desk. The cost of the job will be displayed. You will be asked for your last name to identify the job in the spooler. When you are ready to receive your print copy, pay for your print job, and the attendant will print it. SCPLS cannot be responsible for jobs printed that do not meet your expectations. You are strongly encouraged to use the ‘Print Preview’ option to view the job before sending it to the spooler. Jobs are held in the spooler for 1 1⁄2 hours after which if you have not claimed it, it is automatically erased. Please be aware of this time limit and claim your print work before it is lost.

  • Removable storage is available in the Business Center. The cost of a CD is one dollar ($1.00).

  • Unemployed persons who are filling out applications or printing resumes for job seeking may have a reasonable number of copies of those items free of charge. If an online option to fill out and submit applications and resumes is available we would encourage you to make use of that free feature on corporate human resource websites.

  • While computer users have the right to privacy and confidentiality, security in a public library setting is difficult to achieve. The library cannot guarantee privacy or confidentiality. All users should exercise common courtesy. Attempting to eavesdrop on another’s work or engage in any activity that encroaches on an individual’s rights to privacy and confidentiality is prohibited, including disruption of library patrons and/or staff, and harassing other Internet users via the libraries network.

  • Violation of computer system security including using unauthorized passwords to gain access to computer accounts and breaking into private computer networks, damaging or altering software and/or hardware components including attempting to reconfigure computer software or hardware, attempting to install your own software programs and/or hardware components, or purposely causing damage to the computer system would present grounds for loss of your library computer usage privileges.

  • Violation of copyright laws and software license agreements, network usage policies and regulations, local, state, or federal laws would present grounds for loss of your library computer usage privileges.

  • For your protection and safety it is recommended that you avoid disclosing personal information over the Internet. Library Internet users are prohibited by law from disclosing, using, or disseminating personal information regarding minors without written authorization of the parent or legal guardian of said minors. Internet users are prohibited from using the library computers to compromise the safety and security of minors when using email, chat rooms, and other forms of direct electronic communication.

  • All people accessing the wireless Internet via the library must comply with the current library policies for Internet use.

  • Access points to the library wireless Internet are provided by the library free of charge to patrons with appropriate computers receiving the signal provided.

  • The library wireless connection is encrypted and filtered. The library and its staff take no responsibility for minors who bring computers in to the library and connect to the wireless Internet service.

  • Use of the library wireless connection is done at the patron’s own risk. Information sent to and from your computer using the wireless connection can be captured by anyone else using the wireless device and the appropriate software.

  • Library staff cannot configure user’s computers, since everyone’s device is different and the library cannot accept the liability of handling the equipment. The library staff is unable to provide any technical support, troubleshooting, or configuring of a patron’s device. The library staff is prohibited from making any physical contact with any device. The wireless is available to any device capable of accessing wireless Internet transmissions.

  • The library staff is able to confirm that the wireless access is available at a given time. However, the library cannot guarantee a wireless signal or that the entire public area will contact a wireless signal. The responsibility of connectivity rests with the patron, not the library.

  • The library is not responsible for any changes made to your settings to access the wireless network.

  • Printing is not currently available via the wireless connection.

  • The library cannot guarantee that an electrical outlet will be available to patrons wishing to access the wireless Internet. Electrical outlets can be accessed providing they do not impede or block the pedestrian traffic in the library.

  • Patron devices should not be left unattended for any reason while in the library.

Ethical Guidelines and Violations

All users of electronic information resources are expected to use these resources in a responsible manner, consistent with the educational and information purposes for which they are provided.

The user’s access to the library’s computer network and Internet is a privilege, not a right. Misuse of the library computers or other technology services will result in the loss of privileges and possible criminal prosecution.

Virus Warning

Although the library uses a program that checks for viruses, there is no guarantee that files downloaded from the Internet will not contain a virus. The library is not responsible for any damages that may arise from saving or downloading files to a disk.

Privacy and Confidentiality

The library does not monitor an individual’s use of the Internet except for length of use in order to ensure equal opportunity of access for everyone, or when material displayed on the screen is not appropriate in a public environment and user responsibilities are violated. Patron’s use of the Internet is at their own discretion. In general, the library will treat information on computers as confidential. Requests for disclosure of information regarding an individual’s use will be honored only if approved by the library director, when authorized by the owners of the information, or when required by local, state, or federal law.

eReader/iPad/Notebook Lending Guidelines

eReaders/iPads/Notebooks will be checked out much like books with several important differences:

  • Patrons must be 18 years or older, have a current library card and valid photo ID, be a resident of Sevier County, and have an active library account in good standing for six months.

  • Loan period is 3 weeks with no renewals (eReaders).

  • Late fees will be $5.00 per day and will cover the machine, accessories, and any books loaded on the device.

  • A $10 service charge will be assessed to your account if you change any settings, register the library owned eReader/iPad/Notebook under any personal account, remove or add any items to the device due to time required to remove, correct, or restore the device to its original check-out settings.

  • eReaders/iPads/Notebooks are held at the circulation desk for 5 days if a hold is placed.

  • A patron may not check out an eReader/iPad/Notebook without signing the user agreement.

  • eReaders/iPads must be requested 30 minutes before your needed time/check-out along with any titles that you need assistance to download, so that the library staff may prepare the device for you to check-out and take home.

  • eReaders/iPads/Notebooks must be returned to the library circulation desk at least 30 minutes before closing time. This is also where any fines or fees for the device will be paid.

  • All components of the eReader/iPad/Notebook must be present upon return for the library to consider the item checked in.

  • eReaders may not be returned to the library via the outside drop boxes. eReaders found in the book drop are a violation of the signed user agreement and the user will be charged a $25.00 fine and prohibited from borrowing eReaders in the future.

  • The procedure for checking in and checking out an eReader/iPad is lengthy. Please allow 30 minutes to complete your transaction. You must arrive at least 30 minutes prior to closing to begin this process.

  • Replacement costs:

    • For all components      $225.00
    • eReader only     $175.00
    • Cover/Case     $25.00
    • Charger/Adapter     $25.00
  • iPads are available for patrons who require assistive devices only. You will be asked to attest in writing that the iPad is being borrowed by or for an eligible individual.

  • iPads can be checked out for in-house use only for 6 hours.

  • Replacement costs:

    • For all components    $445.00
    •  iPad only     $375.00
    • Case/Keyboard     $60.00
    • Charger/Adapter     $10.00 (dual power)
  • Mini Notebook computers are available for patrons to check out for in-house use only for 6 hours.

  • Replacement costs:
    • Notebook     $450.00